Terms and Conditions

Man With a Van Westminster Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Westminster provides removal and related services within Westminster and surrounding areas. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person, firm or company who requests or pays for the services.

Company means Man With a Van Westminster providing the services.

Services means removal, collection, delivery, loading, unloading, transport, or related services that the Company agrees to carry out for the Customer.

Goods means any items, belongings, furniture, boxes or materials handled, transported or stored by the Company on behalf of the Customer.

Service Area means Westminster and any surrounding districts or locations where the Company agrees to provide services.

2. Scope of Services

The Company provides man and van services for domestic and commercial customers, including the loading, transport and unloading of Goods within the Service Area and to other agreed locations. The exact scope of the Services for each job will be set out in a booking confirmation, based on the information provided by the Customer.

The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, prohibited, inadequately packed, excessively heavy for safe handling, or that the Company reasonably believes may cause damage, injury or contamination.

3. Booking Process

All bookings must be arranged in advance. The Customer must provide accurate and complete information, including the collection and delivery addresses, access details, parking arrangements, the nature and approximate quantity of Goods, and any special handling requirements.

Bookings are accepted subject to availability of vehicles and staff. A booking will be considered provisional until the Customer has accepted the quotation and any required deposit has been paid, after which the Company will issue a booking confirmation. Only at that point will a binding contract arise.

The Company relies on the information supplied by the Customer when preparing a quotation. If the information provided is inaccurate or incomplete, the Company may revise the quotation, adjust the price on the day of the move, or in serious cases refuse to carry out the work if it cannot be done safely or lawfully.

The Customer is responsible for obtaining and paying for any necessary permits or authorisations, including parking permits or suspensions required at the collection or delivery addresses, unless otherwise agreed in writing.

4. Quotations and Pricing

Unless otherwise stated, quotations are based on the details supplied by the Customer, the proposed date of the move, the expected duration, distance, staffing level and vehicle size required. Quotations are normally provided on a fixed price or hourly rate basis.

Quotations do not include customs duties, parking fines, tolls, congestion or clean air zone charges, ferry costs or other third party fees unless specifically stated. These charges, if incurred, will be payable by the Customer in addition to the quoted price.

The Company reserves the right to adjust its charges if:

There are delays beyond the reasonable control of the Company, such as waiting for access, keys, or for the Customer to finish packing.

The volume or weight of Goods is greater than originally described.

Additional services are requested or required on the day, such as dismantling, reassembly or extra trips.

Access conditions are materially worse than described, for example long carrying distances, multiple flights of stairs, or restricted vehicle access.

5. Payments

Unless otherwise agreed, payment for Services must be made in full before or on the day of the move, and in any event no later than completion of the Services. The Company may require a deposit at the time of booking to secure the date and time.

Deposits are generally non-refundable except as set out in the cancellation policy below. Any agreed outstanding balance is payable by the methods accepted by the Company at the time of service.

If payment is not made when due, the Company may:

Refuse to commence or continue the Services.

Retain the Goods until payment is received in full.

Charge reasonable interest and administrative fees on late payments.

The Customer remains responsible for payment even if they are claiming reimbursement from a third party, such as an employer or landlord.

6. Cancellations and Amendments

The Customer must notify the Company as soon as possible if they wish to cancel or amend a booking.

Cancellations made more than 7 days before the agreed service date will usually result in a refund of any deposit paid, less any reasonable administrative costs already incurred by the Company.

Cancellations made between 7 days and 48 hours before the agreed service date may incur a cancellation charge of up to 50 percent of the quoted price, at the Companys discretion, to cover lost booking time and preparations.

Cancellations made less than 48 hours before the agreed service time, or failure by the Customer to be present or provide access at the agreed time, may be charged up to 100 percent of the quoted price.

Where the Customer requests a change of date, time or address, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. If the Company is unable to accommodate the changes and the Customer cancels, the cancellation terms above will apply.

7. Customer Responsibilities

The Customer agrees to:

Be present or represented at the collection and delivery addresses at the agreed times.

Ensure safe and reasonable access to the property, including stairs, lifts, corridors and doorways, and to inform the Company of any access restrictions in advance.

Arrange and pay for suitable parking close to the property and comply with any local parking or traffic regulations.

Ensure that all Goods are properly packed, secured and ready for loading within the agreed time, unless packing services have been arranged with the Company.

Remove or secure any fragile, valuable, dangerous or prohibited items and clearly label any items requiring special handling.

The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into this agreement and to allow the Company to handle and transport the Goods.

8. Goods Not Accepted for Transport

Unless previously agreed in writing, the Company will not transport the following items:

Explosives, firearms, ammunition or weapons.

Flammable, corrosive, toxic or otherwise hazardous materials.

Perishable or live items, including food, plants and animals.

Cash, jewellery, precious metals, watches, bonds, securities or items of unusually high value.

Illegal items, contraband or any items the Customer has no legal right to possess.

If such items are transported without the Companys knowledge, the Company will have no liability for loss or damage and the Customer will be responsible for any resulting claims, fines or losses.

9. Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling, loading, transporting and unloading the Goods. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from the inherent risk, fragility or defective condition of the Goods.

Loss or damage caused by faulty or inadequate packing by the Customer or by goods packed in unsuitable containers.

Loss or damage to the contents of boxes, bags, drawers or containers that were not packed or sealed by the Company.

Loss or damage arising from war, terrorism, natural disasters, adverse weather, traffic conditions, road closures or other events beyond the Companys reasonable control.

Damage to goods or property resulting from the movement of items that the Company advised against moving, or which can only be moved at the Customers risk due to access constraints.

Any loss of profit, loss of use, loss of business or other indirect or consequential loss.

Except where prohibited by law, the Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable replacement value per item or a reasonable total limit per job, as may be stated in the quotation or agreed in writing with the Customer.

The Customer must inspect the Goods and the property as soon as reasonably possible on completion of the Services. Any visible loss or damage must be reported to the Company on the day of service, or as soon as reasonably practicable, and in any event within 7 days of completion. The Company may not be liable for any loss or damage reported outside this period.

10. Damage to Property

The Company will take reasonable care to avoid damage to the Customers property, including floors, walls, fixtures and fittings. However, the Customer should take their own precautions such as protecting floors and removing items from walkways where appropriate.

The Company will not be liable for:

Minor cosmetic damage such as scuffs or marks that can reasonably occur during removals.

Damage resulting from moving Goods at the Customers specific request where access is especially tight or awkward, or where the Goods are too large for the space available.

Damage caused by the failure of existing fixtures, fittings or structural weaknesses in the property.

11. Waste and Disposal Regulations

The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household rubbish, construction waste or hazardous materials unless specifically agreed and properly licensed to do so.

Where the Services include the removal and disposal of unwanted items, the Customer confirms that they have the legal right to dispose of those items and that they do not include any prohibited or hazardous materials. The Company will dispose of accepted items at authorised facilities in line with applicable regulations.

The Customer is responsible for any fines, penalties or charges arising from the inclusion of prohibited or incorrectly described waste in items presented for removal, and for any additional costs incurred in dealing with such waste.

12. Delays and Events Beyond Our Control

The Company will use reasonable efforts to adhere to agreed arrival and completion times, but these are estimates and not guarantees. The Company shall not be liable for delays caused by events beyond its reasonable control, including but not limited to traffic congestion, accidents, road works, adverse weather, breakdowns, strikes, or delays caused by third parties.

If such events occur, the Company will attempt to keep the Customer informed and to complete the Services as soon as reasonably possible. Where a delay significantly affects the scheduled work, the Company may adjust the charges to reflect additional time or rearranged appointments.

13. Insurance

The Company maintains appropriate insurance for its vehicles and public liability in accordance with UK law. The extent of cover for Goods in transit may be limited and subject to policy terms, conditions and exclusions.

The Customer is encouraged to arrange their own additional insurance for high value or particularly fragile items, or to ensure that their existing home or business insurance provides adequate cover during the move.

14. Termination

The Company may suspend or terminate the Services immediately if the Customer:

Fails to provide safe or lawful working conditions.

Behaves abusively, threateningly or unlawfully towards the Companys staff.

Instructs the Company to carry out illegal activities or handle prohibited items.

Fails to pay amounts due under this agreement.

In such circumstances, the Customer will remain liable for any charges incurred up to the time of termination and for any additional costs reasonably incurred by the Company.

15. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer for the purposes of booking, providing and administering the Services, fulfilling legal obligations and handling any queries or disputes.

The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to perform the Services, comply with the law or with the Customers consent.

16. Complaints

If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible, ideally on the day of service or within a reasonable period afterwards. The Company will investigate and seek to resolve the matter promptly and fairly.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right or remedy.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the Companys prior written consent. The Company may assign or subcontract all or part of the Services, provided that it remains responsible for the performance of any subcontracted work.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior agreements, understandings or representations, whether oral or written.