Terms and Conditions for Man With A Van Westminster

These Terms and Conditions set out the basis on which Man With A Van Westminster provides removal, transport, delivery, collection and related logistics services to customers in the UK. By making a booking, requesting a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before confirming any service.

In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider operating under the name Man With A Van Westminster, and references to “you” or “the customer” mean the person, business, organisation or authorised representative making the booking. These terms apply to all services unless we agree otherwise in writing. They are intended to be fair, clear and practical, while protecting both parties in line with UK consumer and commercial law.

A booking made with Man With A Van Westminster is only accepted once we have confirmed the job details, the service date, the estimated time window, and the relevant price or pricing basis. Any estimate given before confirmation is not a binding offer unless we expressly say so. We may refuse or cancel a booking where the information provided is incomplete, inaccurate, unsafe, unlawful or outside the scope of the service we provide.

1. Booking Process

To arrange a service, you must provide accurate details about the items, access conditions, collection and delivery locations, timing, parking restrictions, lift access, stairs, weight, fragile items, and any special handling requirements. The booking process for a Westminster van service may involve a written quote, a phone or online confirmation, or both. You are responsible for ensuring that all information given before the booking is complete and correct.

Once we issue a quotation, it will usually be based on the information available at that time. If the actual work differs from what was described, we may revise the price, the vehicle size, the crew size, the route, or the service schedule. For example, if the job requires additional labour, waiting time, multiple trips, or specialist equipment, the final charge may be adjusted accordingly. We aim to explain any likely variation before work begins.

Booking confirmation may be provided once we accept the job and agree the planned service terms. Until that point, we are not obliged to hold a date or time slot. We may ask for a deposit or advance payment to secure the booking, particularly for larger or time-sensitive jobs. If we do so, the booking is only secured once that payment has been received in full.

2. Service Delivery and Customer Responsibilities

On the day of the service, you or your authorised representative should be present, or otherwise available, to give instructions and to confirm the items to be moved. You must ensure that all items are ready for collection, safely packed where necessary, and clearly separated from any goods not intended for transport. If you ask us to carry out work that involves disassembly, reassembly, or handling of delicate possessions, you accept the normal risks associated with such tasks unless we have agreed a special service in writing.

Access must be safe and reasonably practical. This includes lawful parking or loading arrangements, keys or entry codes where relevant, and sufficient access to entrances, corridors, stairways, lifts and loading points. If access is restricted or delayed, we may charge waiting time, redirection costs, parking costs, additional labour, or cancellation charges where applicable. A van and man Westminster booking is priced on the assumption that normal access and reasonable cooperation will be available.

We may refuse to move items that we reasonably believe are dangerous, illegal, excessively heavy, inadequately packed, contaminated, or likely to damage other goods or property. We may also stop work if continuing would place our staff, vehicles, your property, or the public at risk. In such cases, you remain responsible for any costs already incurred up to the point the service is stopped.

3. Payments and Pricing

Our prices may be based on hourly rates, fixed quotes, load size, distance, labour, waiting time, congestion, fuel, parking, access difficulty, or a combination of these factors. Any quoted price is valid for the period stated in the quotation, or if no period is stated, for a reasonable time only. We reserve the right to correct obvious pricing errors, clerical mistakes, or omissions discovered before or after confirmation, provided we notify you promptly.

Payment is normally due on completion of the service unless we agree different terms in writing. For some jobs, we may require part-payment in advance, especially where third-party costs, substantial labour, or reserved time slots are involved. We accept payment by the methods we specify at the time of booking. If payment is not made when due, we may withhold delivery, suspend further services, charge interest and recovery costs to the extent permitted by law, or take other lawful steps to recover sums owed.

All prices are stated in pounds sterling unless otherwise agreed. Unless we say otherwise, prices may be subject to VAT where applicable. You are responsible for any bank charges, card fees, or international transfer costs incurred in making payment. If a job overruns because of customer delay or changes to the agreed plan, additional charges may apply at the rates notified to you or, if none were stated, at our standard rates.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the scale of the job, whether staff or vehicles have already been allocated, and whether third-party arrangements have been made. If you cancel too late, fail to provide access, or are not ready for collection at the agreed time, we may charge a cancellation fee, a wasted journey fee, or the full booking price where appropriate and lawful.

If we need to cancel or reschedule, we will use reasonable efforts to notify you as soon as possible and offer an alternative time or date. However, we are not liable for delay or non-performance caused by events outside our reasonable control, including severe weather, traffic incidents, road closures, vehicle breakdown, staff illness, industrial action, or emergency situations. In such circumstances, we will attempt to minimise disruption and may refund any prepaid amount for services not provided, where a refund is due.

If a service is delayed by factors beyond our control, including waiting for access, lifts, keys, parking, loading permission, or instructions, the booking time may be extended and additional charges may apply. Where a delay materially affects the service, we may treat it as a revised booking. Our aim is always to act reasonably and to keep you informed if the schedule changes.

5. Liability, Damage and Insurance

We take care in providing a professional man and van Westminster service, but our liability is limited by law and by these terms. We are responsible for loss or damage caused by our negligence or breach of contract, but we are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any loss that was not reasonably foreseeable when the contract was made, except where such exclusion is not permitted by law.

Where we are liable for damage to items being transported, our responsibility may be limited to the repair cost, replacement cost, or fair market value of the damaged item, whichever is lower and subject to any policy limits, deductions, or exclusions that apply. You must notify us of any damage or loss as soon as reasonably possible and in any event within a reasonable period after delivery. We may ask to inspect the item, packaging, photographs, and any relevant paperwork before deciding whether a claim is valid.

We are not liable for damage caused by faulty packing, pre-existing defects, hidden weakness, unsecured doors or lids, items that were already damaged, or instructions given by the customer against our advice. You are responsible for protecting fragile or valuable items unless we have agreed specific packaging, crating, or handling services. If you arrange your own insurance, you should check that it covers transit, loading, unloading and temporary storage where relevant.

6. Waste Regulations and Restricted Items

Waste handling is only provided where agreed in advance and where lawful disposal routes are available. We do not operate as an unrestricted waste carrier, and any collection, transport or disposal of waste must comply with the relevant UK waste legislation, licensing requirements, duty of care rules and local authority controls. You must tell us in advance if any items are waste, mixed waste, bulky waste, reusable goods, electrical items, furniture or materials that may require special treatment.

We may refuse to transport waste that is hazardous, contaminated, unidentified, leaking, infectious, or otherwise unlawful to carry without the necessary permits, paperwork or controls. Restricted materials may include asbestos, chemicals, oils, paints, solvents, gas bottles, medical waste, batteries, tyres, fridges and freezers, or any material classified as controlled waste or hazardous waste. If such items are discovered after the booking is accepted, we may cancel the waste element of the job or amend the price and method of disposal as required by law.

You are responsible for ensuring that anything presented as waste is lawfully yours to dispose of and is not being transferred in a manner that breaches environmental or transport regulations. Where we collect waste on your instruction, you must provide accurate descriptions and any documentation required. If we reasonably suspect unlawful disposal, fly-tipping, or misdescription of materials, we may refuse the job and, where appropriate, report the matter to the relevant authorities. No term in this agreement permits either party to act unlawfully.

7. Customer Property, Storage and Uncollected Goods

If items are left with us temporarily, whether in a vehicle, at a holding location or during a staged move, we will take reasonable care of them for the period agreed. Unless expressly agreed in writing, we do not provide long-term storage. Any storage arrangement may be subject to a separate charge, additional terms, access restrictions, and liability limits. You should remove or identify any items that are not intended to be transported or stored.

If goods remain uncollected, or if delivery cannot be completed because of customer fault or refusal, we may store the items at your risk, return them to the original location, or otherwise deal with them in a lawful manner after reasonable notice. Any costs we incur in doing so may be recovered from you. This includes storage, redelivery, administration, parking, and disposal charges where lawful disposal becomes necessary.

We reserve a lien, to the extent permitted by law, over goods in our possession for unpaid charges. This means we may retain possession of the goods until outstanding sums are settled. If payment is not made within a reasonable time after notice, we may take lawful steps to dispose of or sell goods only where allowed by law and after giving any required warnings and opportunities to pay.

8. Governing Law and General Provisions

These Terms and Conditions and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

We may update these terms from time to time to reflect changes in our service, legal requirements, or business practice. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right.

For the avoidance of doubt, these terms do not affect your statutory rights as a consumer, nor do they exclude liability where exclusion would be unlawful. A booking with Man With A Van Westminster is intended to be straightforward and transparent, and these terms are designed to set out the responsibilities of both parties clearly so the service can be delivered efficiently and lawfully.