Terms and Conditions for Man With A Van Westminster
These Terms and Conditions set out the basis on which Man With A Van Westminster provides removal, transport, delivery, collection, and related van services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to create a clear and fair agreement between the customer and the provider, covering the practical and legal aspects of each move or transport job.
For the purposes of these terms, references to “we”, “us”, or “our” mean the service provider operating under the name Man With A Van Westminster, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply whether the job involves a small single-item delivery, part-load transport, furniture movement, office relocation, or other agreed van-based service. If any special conditions are agreed in writing, they will apply alongside these terms unless they conflict with them, in which case the special conditions will take priority for that specific booking.
Nothing in these terms affects your statutory rights as a consumer under UK law. Where you are booking on behalf of a business, different legal rules may apply in some respects, but the principles in this document will still govern the service unless otherwise stated. Any reference to a “job”, “service”, or “booking” means the exact work agreed at the time of confirmation, including any specified dates, times, items, access arrangements, and charges.
Booking Process
A booking with Man With A Van Westminster is formed when you request a quote, provide accurate details, and we confirm acceptance of the work. A quotation may be provided verbally, by message, by email, or through another written method. Quotes are usually based on the information supplied by you, including the number of items, the expected volume, collection and delivery addresses, access conditions, parking arrangements, stair access, lift availability, and any need for packing assistance or additional labour.
It is your responsibility to give complete and correct information at the time of booking. If the details change after confirmation, we reserve the right to revise the quote, adjust the schedule, or decline to proceed if the revised work is materially different from what was originally agreed. Common changes that may affect the price include extra items, longer travel distance, delays caused by poor access, waiting time, or the need for additional staff or equipment.
We may ask for photographs, item lists, or further information before confirming a booking. This helps us assess whether the move can be completed safely and efficiently. A booking is only secured once we have confirmed availability and, where required, received any deposit or prepayment agreed at the time of reservation. Unless expressly stated otherwise, estimates are not binding fixed-price offers and may be adjusted if the actual service differs from the original description.
Service Standards and Customer Responsibilities
We will use reasonable skill and care in carrying out the service, and we aim to complete each job in a professional and timely manner. However, the customer is responsible for ensuring that items are properly packed unless packing has been included in the agreement. Fragile items should be suitably protected and labelled where appropriate. If you instruct us to move items that are inadequately packed, you accept the increased risk of damage resulting from poor packaging.
You must ensure that items are legal to transport, lawful to possess, and not prohibited by any applicable regulation. You must also arrange reasonable access to the property, including parking permissions where necessary, clearance of pathways, and any keys, codes, or instructions needed for entry. If we are unable to complete the service because access has not been arranged or because the site conditions are unsafe, additional charges may apply for waiting time, aborted attendance, rebooking, or return travel.
If there are valuable, delicate, or unusual items involved, you should tell us in advance so that suitable precautions can be discussed. This is especially important for items such as glass furniture, antiques, artwork, pianos, computers, or high-value belongings. Although we can often assist with a wide range of items, we may refuse to handle objects that are too heavy, too dangerous, or unsuitable for transport in our judgment. Any refusal made on safety grounds will not be treated as a breach of contract.
Payments
Payment terms may vary depending on the nature of the job, but in most cases payment is due on completion unless a deposit, advance payment, or staged payment has been agreed beforehand. We may accept bank transfer, card payment, cash, or other methods notified at the time of booking. If payment is due in advance or on the day, you must ensure that sufficient funds are available and that payment can be made without delay.
All prices are stated in pounds sterling unless agreed otherwise. Prices may be quoted as fixed fees, hourly rates, minimum charges, or a combination of these. Any extras not included in the original quotation may be charged separately, including but not limited to waiting time, congestion-related delays, additional labour, parking costs, tolls, dismantling, assembly, or multiple pick-up and drop-off points. If we incur charges because of your instructions or the circumstances at the collection or delivery point, you agree to reimburse those costs.
Late payment may result in reasonable administrative charges, recovery costs, or interest where permitted by law. We reserve the right to suspend or withhold further services until outstanding balances are paid. If a payment is reversed, challenged without good reason, or later found to be invalid, you will remain responsible for the full amount due. In the event that a third party is paying on your behalf, you remain liable unless we have expressly agreed in writing to look solely to that third party for payment.
Quotations, Deposits, and Additional Charges
Where a deposit is required to confirm the booking, it may be non-refundable except in circumstances where we cancel the service or fail to perform it due to our own fault. Deposits help secure vehicle allocation, staff time, and scheduling. If the final work is significantly more complex than stated, we may issue a revised invoice based on the actual service delivered. We will aim to explain any change in charge clearly and reasonably before continuing, where time and circumstances permit.
Cancellations and Amendments
We understand that plans can change, and cancellations should be made as soon as possible. If you wish to cancel or reschedule a booking, you must notify us promptly. The amount payable on cancellation may depend on how much notice you give, whether any deposit has been paid, and whether staff or vehicles have already been committed to the job. Reasonable cancellation charges may apply to cover lost time and preparation costs.
If you cancel with sufficient notice, we may agree to transfer your booking to another date without penalty, subject to availability. However, if you cancel at short notice, refuse access, are not present at the agreed time, or do not provide the necessary instructions or payment arrangements, we may treat the booking as cancelled by you and charge accordingly. In some cases, if we arrive on site and cannot proceed for reasons outside our control, the full or partial fee may still be payable.
We may also need to amend or cancel a booking due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, or safety concerns. In such cases, we will try to contact you as quickly as possible and offer a new time or date where practical. We will not be responsible for losses caused by unavoidable delay, but we will act reasonably and in good faith to minimise disruption. Man With A Van Westminster will not be liable for cancellation consequences that are beyond its control.
Liability and Insurance
We will exercise reasonable care when handling and transporting your goods, but liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for indirect losses, consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service.
We are not liable for damage to items that were already defective, poorly packed, improperly secured, or unsuitable for transport. We are also not responsible for damage caused by hidden defects, normal wear and tear, items that shift because of inadequate fastening, or the inherent nature of fragile goods. If you ask us to move an item in a way that we believe is unsafe, we may refuse, or we may proceed only if you accept the risk in writing where appropriate.
Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after delivery or the relevant incident. You should provide details of the item, the nature of the damage, supporting photographs if available, and any other information we reasonably request. Where liability is accepted, our responsibility may be limited to the cost of repair, replacement, or a fair adjustment, taking account of the age, condition, and value of the item at the time of the service.
Personal Property and Access
We are not responsible for items left unattended in vehicles, on pavements, or in unsecured locations unless we have expressly agreed to hold them. You should remove cash, jewellery, documents, and irreplaceable items before the move begins. If you ask us to carry such items, it is your responsibility to ensure they are properly declared, stored, and handed over safely.
Waste Regulations and Disposal
If the booking includes removal of unwanted items, disposal, recycling, or clearance services, you agree that all waste will be handled in accordance with applicable UK waste regulations. We will only transport and dispose of waste that has been agreed in advance. We may request a description of the materials to confirm whether they can be collected safely and lawfully. Certain items, such as hazardous waste, chemicals, asbestos, clinical waste, batteries, gas canisters, and electrical equipment requiring specialist treatment, may be refused unless appropriate arrangements have been made.
The customer is responsible for ensuring that any waste handed to us is accurately described and lawfully presented for collection. You must not conceal hazardous, restricted, or illegal materials among general waste. If undisclosed regulated waste is discovered, we may stop the collection, charge additional costs for handling and segregation, or report the matter to the relevant authorities where required by law. We will not accept responsibility for penalties, fines, or consequences arising from incorrect or misleading information provided by you.
Where waste is removed, we may pass it to licensed facilities, transfer stations, or authorised recycling operators, as appropriate. We will use reasonable care to ensure compliance with waste duty of care obligations. If you request proof of lawful disposal, we may provide available documentation where applicable, subject to operational and record-keeping limitations. Man With A Van Westminster reserves the right to refuse any waste collection that appears unsafe, unlawful, or beyond the scope of our licence and operational arrangements.
Goods Left Behind, Storage, and Abandoned Items
If items are left in our vehicle, depot, or temporary holding area after completion of a service, we will take reasonable steps to contact you and arrange return or collection. Any items not collected within a reasonable period may be subject to storage fees, handling charges, or, after appropriate notice, disposal where permitted by law. We will not store items for longer than is operationally practical unless expressly agreed.
If a collection or delivery cannot be completed because the customer is unavailable, refuses receipt, or provides incorrect details, we may store the items temporarily at your risk and cost. You will be responsible for any reasonable costs incurred in protecting, returning, or re-delivering the goods. We may require payment in full before releasing items from storage or before attempting a repeated delivery.
Any property that appears abandoned will be treated in accordance with applicable legal requirements and reasonable commercial practice. We may contact you using the details provided at booking, but if you cannot be reached and the items remain uncollected, we may dispose of or recycle them in a lawful manner after giving any required notice. This clause applies to abandoned goods, surplus items, and waste left after completion of a removal or clearance job.
Events Outside Our Control
We are not responsible for delays or failure to perform caused by events outside our reasonable control. These may include road traffic incidents, extreme weather, strikes, civil disruption, accidents, legal restrictions, power failures, or sudden vehicle faults. Where such an event occurs, we will take reasonable steps to continue the service or rearrange it where possible, but we will not be liable for losses that result from the interruption itself.
If performance is prevented for a prolonged period because of an event outside our control, either party may be entitled to cancel the affected booking without penalty, except for services already performed or costs already incurred. Any such decision will be made reasonably and with consideration of the circumstances at the time.
We will not be liable where delay or non-performance is caused by inaccurate information provided by you, your failure to arrange access, or your refusal to cooperate with reasonable operational requests. This includes failure to answer calls, provide entry codes, secure parking, or ensure that items are ready at the agreed time. In these cases, the service may be delayed, rescheduled, or charged as a failed attendance.
Governing Law and Disputes
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force.
We aim to deal with complaints promptly and fairly. If you believe there is an issue with the service, you should raise it as soon as reasonably possible so that we can investigate and, where appropriate, offer a practical resolution. The parties should first try to resolve any disagreement informally and in good faith before beginning formal proceedings. This approach helps reduce costs and often leads to a quicker outcome.
These terms, together with any written booking confirmation and any agreed written variations, form the entire agreement between the parties relating to the specific service. No waiver of any right will be effective unless it is made in writing, and no failure to enforce a term will prevent later enforcement of that term or any other term. By using Man With A Van Westminster, you confirm that you have read, understood, and agreed to these Terms and Conditions.