Privacy Policy

Man With a Van Westminster Privacy Policy

This Privacy Policy explains how Man With a Van Westminster collects, uses, stores and protects personal data of its customers and prospective customers. It applies to all individuals located in the Westminster area who use, or consider using, Man With a Van Westminster services, including enquiries, quotations and completed moves.

Man With a Van Westminster is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man With a Van Westminster in connection with the provision of its services in the Westminster area. It covers personal data collected from customers, prospective customers, website visitors, and individuals who contact us by any communication method to enquire about or arrange our services.

Types of Personal Data We Collect

Man With a Van Westminster may collect and process the following categories of personal data, depending on how you interact with us and the services you request:

Identity and contact details, such as your name, address, service addresses for collection and delivery, and other basic contact information.

Service and booking information, including details of the items to be moved, access information for the properties, preferred dates and times, and specific instructions relevant to your booking.

Communication records, such as correspondence and notes of conversations relating to quotes, bookings, feedback, or complaints.

Payment and transaction data, such as details necessary to process payments and basic records of transactions. Detailed payment card information is not stored by Man With a Van Westminster if payment is processed through a secure third-party payment service provider.

Technical and usage information, which may include limited details about how you interact with our online presence, where applicable, such as basic device and interaction data, used only to operate, secure, or improve our services.

How We Collect Your Personal Data

We may collect personal data directly from you when you:

Contact us to request information, a quotation, or to make a booking.

Provide information in writing, over the phone, or via other communication channels.

Use our website or other online services we may provide.

We may also receive personal data from third parties where necessary and lawful, for example where another individual books a service on your behalf and provides your contact or address details to fulfil that booking.

Lawful Bases for Processing

Man With a Van Westminster processes personal data only where there is a valid lawful basis under the UK GDPR. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: We process personal data where it is necessary to enter into or perform a contract with you, including providing quotes, arranging and carrying out moves, and managing payments.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include managing and improving our services, handling enquiries and complaints, and protecting our business against fraud or misuse.

Legal obligations: We may process personal data where this is necessary to comply with legal obligations, such as tax, accounting and record-keeping requirements.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where processing is based on consent, you can withdraw your consent at any time.

Purposes of Processing Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, issuing quotations, arranging and completing moves, and providing customer support before, during and after the service.

To manage our relationship with you, including handling feedback, addressing any issues or complaints, and updating you on matters relevant to your booking.

To process payments and maintain accurate financial and transaction records.

To improve our services, including internal analysis of how services are used and how we can better meet customer needs, while respecting your privacy.

To comply with legal and regulatory obligations, such as tax, accounting and insurance requirements.

To protect our business interests, for example in relation to fraud prevention, security, or the establishment, exercise or defence of legal claims.

Data Retention

Man With a Van Westminster keeps personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to respond to queries about past services, to meet our legal and tax obligations, and to maintain accurate business records. After this period, data is securely deleted, anonymised, or otherwise removed from our active systems.

The specific retention periods may vary depending on the type of data and applicable legal requirements. Where we process data based on your consent and you withdraw that consent, we will cease processing that data for the relevant purpose, unless another lawful basis applies.

Data Sharing and Processors

Man With a Van Westminster may share personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, and only where an appropriate lawful basis exists.

We may share data with:

Service providers and data processors who assist us in delivering our services, such as technology providers, secure payment processors, accountants, and administrative support services. These third parties act on our instructions, are bound by contractual obligations to protect your data, and may not use it for their own purposes.

Professional advisers, such as legal or financial advisers, where necessary to obtain professional services and comply with legal obligations.

Public authorities or law enforcement agencies, where required by law or where necessary to protect our rights, property, or the safety of customers or others.

We do not sell your personal data. If data is transferred outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place in accordance with data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are proportionate to the nature of the data and the risks associated with processing it.

Measures may include access controls, secure storage methods, staff training on data protection responsibilities, and regular review of our security arrangements. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Westminster customers in the Westminster area and, in many cases, to prospective customers whose data we process. Subject to certain conditions and exemptions, your rights include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data.

Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, and you consider your rights and interests to override those interests. You also have an absolute right to object to direct marketing.

Right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible.

Right to withdraw consent: Where we process data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Children's Data

Man With a Van Westminster does not knowingly offer services directly to children and does not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take appropriate steps to delete that information as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Updated versions will apply from the date of publication. You are encouraged to review this Privacy Policy periodically to stay informed about how we process your personal data.